Support for Local People

This information is for people that have previously been told they are in the shielded category, vulnerable, those financially struggling, older persons, or are self-isolating. It covers food shopping options available in Dudley.

Update for people who are/were shielding

From the 1st August people who were previously shielding are being advised to adopt strict social distancing measures rather than full shielding this means that you will be able to go outside to buy food. For more information on what the government is advising for shielded people please visit and search ‘shielding’. Alternatively, you can call their helpline (Mon-Fri, 8am-4pm) on 0800 024 1222.

For local information please visit

Online services – for shielded people

If you registered online as needing support with food, the government shared your data with supermarkets so that they could give you priority access to delivery slots. This means that you will be able to see and select delivery slots before the rest of the public.

To use this service, you must be an existing online customer or set up an online account by signing up as a new customer with any of the participating supermarkets (Asda, Sainsburys, Tesco, Ocado, Waitrose, Morrisons, Iceland). Please check participating supermarket websites for more information. You will be charged in the normal way for this service.

Online services – For vulnerable, older people or are self-isolating

Most supermarkets offer online shopping from their websites.

If online shopping isn’t an option for you:

National Voluntary Support – If you’re self-isolating, NHS Volunteer Responders can pick up your shopping and deliver it to you call 0808 196 3646 (7 days a week 8am-8pm).

Supermarket telephone services:

• Morrisons has opened a helpline for vulnerable customers who are still struggling to get hold of items. Orders can be placed by calling 0345 611 6111. Morrisons has allocated a ‘Community Champion’ in each of its stores to help you.

• Co-op – some stores are offering a telephone ordering service for those self-isolating. For more information call 0800 435 902.

Local independent stores

You may also find that your local independent stores are offering online and/or delivery services we advise that you contact those stores direct for more information.

Priority times at supermarkets:

If you’re elderly or vulnerable but are able to use shops, many supermarkets open for vulnerable shoppers and their carers.

• Aldi – you can enter stores 30 minutes before opening time from Mon-Sat

• Co-op – ‘Prioritised’ Mon-Sat 8am-9am; Sun 10am-11am

• Marks & Spencer – First hour of trading on Mon and Thu

• Sainsbury’s – Mon, Wed, Fri 8am-9am

• Tesco – Mon, Wed, Fri 9am-10am

• Waitrose – First hour of opening

Other Local Support

Pleased to Meet You If you are age 60+ you can contact Dudley Council’s Pleased to Meet You support service on 01384 812761 Mon to Fri, 9am to 4pm, they can provide help with arranging grocery shopping or medicine supplies.

Dudley Food and Support Service

Residents of all ages who are staying at home as they are more vulnerable to the impact of Covid-19, self-isolating and have no family or community support, or are struggling financially can get support from The Dudley Food and Support Service, run in partnership with Dudley CVS, the Black Country Foodbank and Dudley Citizens Advice. Contact 0300 3302 152, Monday to Friday from 9.30am-12.30pm for:

• food parcels for those financially struggling

• help with finding a range of support services

• debt and benefits advice and support

The service is open to younger people, working people and families too if they are in need.

Community Support

You can also look for local support and the good neighbour scheme online visit the Dudley Community Information Directory.

Further information

Dudley Council has a dedicated mailbox for queries about how they can support you, email or call on 0300 555 2345. This service is open 9 – 5:30pm weekdays. Please also visit Coronavirus dedicated advice and guidance pages on our website


Other helplines

If you are a Carer in need of advice and support please contact Dudley Carers Hub on 01384 818723

24-7 support line for Black Country residents requiring urgent mental health support during the pandemic. Adults, older adults, children and young people can call 0345 646 0827 (select option 2 if you live in Dudley borough)


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